MetTel
| Website: | http://www.mettel.net |
| Name: | David Mitchell |
| Email: | |
| Phone: | +1212.607.2041 |
MetTel is a leading provider of global digital transformation and communications from a single source for enterprise customers and government. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions nationwide. With award-winning innovations and customer care, MetTel delivers all communications support within a fully managed service that simplifies operations, improves business efficiency and productivity, and reduces costs. For more information visit mettel.net. MetTel: Connect smarter.
Your Partner for Profitability
At MetTel, we understand the inherent complexities of working with multiple telecom providers. That’s why we offer the convenience of partnering with a single carrier for a complete suite of traditional and advanced voice and data services nationwide. MetTel provides an unparalleled level of agent support, a robust online portal, and industry-leading commissions, bonuses, and residual payments.
Customizable Communications Solutions for Enterprise to SMB Customers
State-of-the-Art Applications
MetTel equips our agents with extensive and easy-to-use online tools. The web-based applications facilitate the entire lifecycle of the client engagement, from prospecting opportunities to monitoring customers’ services requests.
- MetTel’s Commission Estimator allows agents to look up commission and residual levels for individual NPA-NXX codes and upload bulk queries.
- The Commission Tracker provides detailed reports on current and historical payments
- Real-time access to client status reports
- Robust client-driven online telecom management portal
Extensive Agent Care
MetTel has designed a unique agent support structure to ensure our sales partners are equipped with the necessary tools and expertise to generate and sustain business.
Dedicated Agent Manager
- Provides support throughout the sales cycle
- Equips agents with appropriate sales deck and training materials
- Engages Subject Matter Experts to provide technical expertise
New Client Services
- Project manages rollouts for large, national accounts
- Partners with Pre-Migration team to receive and process all orders and pre migration issues
Customer Support
- 24x7x365 coverage
- Proactive status updates to key stakeholders
Video
MetTel AI Chat Bot Enables Floor Coverings International to Engage Customer Preferences
Ryan Aschauer, CIO of Floor Coverings International, discusses how FCI utilizes MetTel’s AI Chat Bot solution to engage with their current and prospective customer base and support their franchisee network of over 150 franchises across the United States, all while maintaining 6-7 times the average growth rate of the flooring industry. Two of FCI’s goals with the rollout of MetTel’s AI Chat Bot were to improve customer experience and provide a significant ROI for their individual franchisees. The rollout of MetTel’s AI Chat Bot quickly—almost overnight—transformed from a tool in the pilot phase to a tool that was generating 12% of all in-home scheduled appointments for Floor Coverings International.
